Systems Support Specialist IV

Classification Number: 0231

Starting Wage: $5,000.00/Month
Opening Date: 4/26/2021
Closing Date: Until filled

Agency: STATE SECURITIES BOARD
Mailing Address: P.O. Box 13167, Austin, Texas 78711-3167
Work Location Address: 208 East 10th Street, Austin, Texas  78701

Number of Openings: 1
Duration: Regular/Full-time
Hours/Week: 40

FLSA Exempt: Yes
Travel Required: No
Texas Drivers License Required: No

JOB DESCRIPTION:

Performs advanced computer systems support work for agency IT systems and staff with minimal supervision and significant latitude for the use of initiative and independent judgement. Work involves providing computer support to agency staff, managing end user computers and their configurations, and training staff to use systems efficiently. Duties include updating end user computers with configuration changes designed by the agency network specialist and/or programmer; training staff to use the new configurations; developing procedures and training manuals for end users as they become necessary; ensuring security controls are in place on end user computers; providing end-user support daily; setting up new computers and user accounts; managing the computer replacement schedule; and maintaining the IT inventory.  Occasional overtime and non-standard hours are possible.  Various other duties will be assigned as they become necessary.

MINIMUM QUALIFICATIONS (License, Education, Experience):

Experience, education, and training that provide a well-developed understanding of the practices, principles, and techniques of computer operations, information systems, computer software and hardware, cybersecurity policies, and end-user support and training.  The ability to maintain a professional demeanor and the capacity to communicate in a respectful manner.  Advanced communication skills and a desire to work directly with staff in a support and training capacity.  A work or school history that demonstrates a strong work ethic, dedication, and self-motivation.  Education and experience may be substituted for one another. The ability to arrive at work each day at or before 8:00am.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

Experience with Microsoft Office 365, Windows 10, and Mobile Device Management using Intune. Experience deploying computers using imaging. Experience with server back-up and restore concepts and the applicable software, such as VEEAM.  Experience with Linux.  Experience with database concepts. Graduation from an accredited four-year college or university with major course work in computer science, management information systems, or a related field.

HOW TO APPLY (Application procedure, Special requirements):

To be considered for this position, you must submit (1) a completed standard state application and (2) a State Securities Board “Supplement to Application for Employment”. Applications and the Supplement form may be downloaded from the Agency website at https://www.ssb.texas.gov. The preferred method to submit completed applications, along with the Supplement, is via email at human.resources@ssb.texas.gov.  You may also mail to Human Resources, State Securities Board, P.O. Box 13167, Austin, Texas 78711-3167, or fax to 512-305-8327.  Resumes will not be accepted in lieu of a standard state application. Applicants to be interviewed will be contacted by the Agency.  Applications accepted for this position only.

PLEASE NOTEAll applications must be complete, including job title, history, dates of employment, name of employer, supervisor’s name and phone number, and a description of duties performed. Failure to submit this information on your application is considered incomplete and may be rejected. Resumes do not take the place of this required information.

Veterans, Reservist, or Guardsmen with an MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position.

Military Crosswalk for Occupational Category - Information Technology (texas.gov)